FAQ

It can be an individual or a company, and both are direct mediators between insurance companies and clients, whether individuals or companies, as it is not biased towards or against a specific company, but its mission is to provide specialized professional advice to each client according to their needs and income, and it also offers options and comparisons for the best insurance solutions and policies available in different insurance companies.

 

Acts as an advisor to the client and advocate for solving any problem they face.

  • The insurance broker works for you, not for the insurance company.
  • They offer multiple and varied options, unlike the limited and fixed insurance companies option.
  • They will save your time and effort by providing the correct practical advice.
  • Your insurance broker will be specialized in all types of insurance.
  • They help you to purchase insurance policies that are appropriate to your income and need.
  • They do not get any commissions from the customer, unlike the banks.
  • With the insurance broker, the procedures for purchasing documents and recovering insurance claims and approvals are much easier.

Brokerage Firm seeks to facilitate and develop the insurance industry in Egypt by relying on digital technology through:

            ● Completion of all insurance procedures online, through a website and mobile application.

            ● Helping clients minimize their time, effort, and cost.

            ● Providing an insurance consulting service available at any time.

            ● Providing insurance services for individuals and companies.

            ● Assisting clients by submitting and studying claims and obtaining compensation in the shortest possible time online.

            ● Availability of post-insurance services.

            ● Providing claims handling services to non-clients.

Brokerageis a Fast Strategic Growing, Insurance brokerage company. Its founder and CEO is Mr. Ahmad Mohamed Nabil who has experience in insurance brokerage since 2008. Brokerage provides a wide range of insurance brokerage services including Personal Lines, Marine, Property, Liabilities, Engineering & Energy, Accident & Health, and Financial Insurance Services. Brokerage has a successful and long record of accomplishment in serving all the insurance needs and finding innovative insurance solutions through our online services on Website or Mobile App. Brokerage is licensed and registered in The Financial Regulation Authority (FRA) under the number of 96 in 2019 based in Cairo, Egypt. Moreover, Brokerage is certified by most of the major insurance companies, domestic and international.

“Brokerage-insurance.com” is a website created by Brokerage team to help its customers get access to all insurance services from one place and at a few clicks.

“Brokerage-insurance.com” introduced an innovation in the insurance industry. It digitalized all the traditional steps to provide quick, affordable, and hassle-free insurance services.

Through Brokerage-insurance.com, you can do the following and more:

·         Get educational information about insurance and its services through Blogs and frequently asked questions.

·         Get an Insurance Policy Quote.

·         Compare several insurance companies in terms of their prices and benefits.

·         Renew an insurance policy.

·         Submitting or registering a claim

·         Find a service provider in medical networks.

Contact our customer support team for any inquiries.

We are transforming the traditional business model of insurance. By injecting innovation and technology into the insurance industry. We’re making an insurance experience that is easy and affordable. We designed our digital service to be:

Easy and Simple

We digitalized all the insurance services, at your convenience from One place with a few clicks.

Premium Insurance Services

We only offer the elite, so you can rely on us, knowing that whoever you’ll choose will meet your expectations.

Hassle-Free Services

Our website represents a significant change in the insurance industry. With other providers, you usually need to find a sales agent, learn about their insurance products, define your needs, submit an insurance application and send the requested documents, have more than one call with the insurance provider, then wait for weeks till the underwriter approves your policy application. Paperwork is from the past, we help you eliminate the hassle and get everything done on your behalf.

Customer Support Services

You can always reach out to one of our Customer Service Team if you have questions at any point.

We provide that and beyond.

For Corporates, We help our clients to minimize their time, effort, and cost spent on the traditional insurance process by providing the following benefits:

Risk Assessment Help to conclude the best coverage applicable according to the nature of risk.

Terms & Conditions Provide a comprehensive review for Terms & Conditions against any potential risk and cancel duplicated coverage or any needless condition.

 Bid Management Manage Insurance Bid Process, starting from collecting quotations, to finalizing the bid results.

Reinsurance Monitoring Check the Reinsurance companies to observe their financial situation, as all the reinsurers must be approved From FRA & has international classification by a reputable rating association sucas Standard& Poor’s, and AM best.

Comparison & Recommendation Perform technical and financial comparison, and issue a comprehensive report with a recommendation to the client.

Policy Issuance & Renewal Handle all the issuance and renewal processes, starting from; reviewing, delivery, collection, and settlement with the insurance provider.

Claim Handling Handle our clients' claims, starting from; sending the claim notification, nominating the surveyor, attending the claims survey, reviewing the claims documents, till we finalizing the claim payment, and handing it to our client.

For Individuals

Simplicity Access all insurance services from one place and at a few clicks, so you can save time, money, and effort.

Compare Policies Compare the prices and benefits of multiple insurance providers from one place without any fees or hassle.

Edit/Cancel anytime Cancel your policy if necessary, or change your coverage at any time from one place.

Personal Profile Have a personal profile through which you can find all your policies, claims listed, you can also, at any time track the status of your new policy and claim requests.

Claim Handling, We provide an integral service, through our claim management process, as we handle everything for our clients.

Trustworthy We are fully licensed, reinsured by the most trusted providers across the country with a good reputation in paying claims fairly and quickly.

Customer Support Our customer service team is available to help whenever is needed, our goal is to help you get comfortable with your insurance and get your people covered.

Furthermore, we are consciously developing the systems and business operations to better respond to the changing needs of our customers.

Absolutely. We have a team of trusted advisors who are glad to answer your inquiries. You can reach out anytime from here.

Insurance Company

We aim to expand our reachability to serve clients professionally and rapidly all across Egypt and soon all over the world. You are welcome to join and be part of our success. If you are interested? Email us at info@brokerage-insurance.com

Jobs

Interested in joining our team? You can view our current openings and apply to current job openings.

Or

Interested in joining our team? Send us your CV at hr@brokerage-insurance.com

For general inquiries? Email us at info@brokerage-insurance.com

Currently, you can have access to our insurance services through our website and our mobile applications for both Android and iOS. You can also contact our team at (+022 749 8130, +022 749 8131, +0114 440 5780) or by e-mail at info@brokerage-insurance.com.

Can you use Brokerage-Insurance.com to do the following and more? Of course you can!:

All you need is access to an Internet connection. To begin, please register for a Brokerage-Insurance.com account. You will need to:

Fill in the Required Information (*)

Choose your Account Type

  • Individual.
  • Corporate.
  • Based on your Account Type choice, different fields will be generated.

So please fill in the required information & upload required documents to continue your registration process.

After sign up, you will receive an activation email at the email address you entered during registration. To activate your account, please select the link in the received email.

If you completed your registration but you didn’t receive the activation email, please check for these common problems:
  • There was a typo or error in the email address that you used in registration.
  • For some reason, you probably didn’t register your account successfully.
  • The automated activation email was caught in your spam folder.
  • The automated email message, might have been block by your email provider.
What can you do:
  • Check your junk or spam folder for an email from noreply@brokerage-insurance.com
  • Add noreply@brokerage-insurance.com to your email approved senders list or contacts.
  • Check the Brokerage.com top bar and click resend the activation email.
  • Register again using the same email address. If the account already exists, you'll see an error with a duplicate email address.

If you tried to log in but you see an "Invalid Email or Password" message, make sure that the email address & password you entered are the ones that you registered for your Brokerage-Insurance.com account.

If you continue to see this message, follow the below steps:
  • Select “forgot your password?” below the password field to change your password.
  • Write down your email, and click restore password.
  • You’ll receive a password reset email containing a “Reset Password” link.
  • Click “Reset Password”, then write your new password.

Your password reset is complete, and you can log in now.

You can edit your personal account information from your Profile [Link to Profile]. Select the Profile button next to your username in the upper right corner of any page and select Profile.

Now you can edit your personal information, then submit to apply changes.

You can edit your account password from your Profile.

Select the Profile button next to your username in the upper right corner of any page and select Profile.

Now you can edit your account password, then submit to apply changes.

No; once an account has been created at registration, it cannot be changed. You can alternatively create a different account using another email address.

You can simply edit your incorrect data.

Brokerage-Insurance.com provides a wide variety of insurance solutions for peace of mind during your life journey.  Find the full list of Insurance Solutions listed below:




Personal Lines

-    Vehicle Insurance

-    Home Insurance

-    Travel Insurance

-    Life Individual

-    Medical Individual

-    Critical Illness

-    Kidnap and Ransom

Cargo

-    Marine/Air

-    Inland

-    Hall

-    Yacht Insurance

-    Freight Forwarder Liability

Accident & Health

-    Medical Group SME

-    Life Group

-    Personal Accident

-    Pension

-    Inbound

Financial Lines

-    Fidelity Guarantee

-    Cash in Transit

-    Directors & Offices Liability

-    Credit Insurance

  

Property

-    Property all Risk

-    Political Violence

-    Fire & Theft

 

Engineering

-    Contractors all Risk

-    Erection All Risk

-    Electronics Equipment

-    Contractor’s Plant Machinery

-    Deterioration of Stock

-    Machinery Breakdown

 

Liabilities

-    Auto Liability

-    Employer Liability

-    Lifts or Elevator Liability

-    Professional Indemnity

-    Product Liability & Recall

-    Public  Liability

Aviation

-    Plan Hull & Liability

-    Pilot Loss of License

Others

-    Horses, Cattle & Poultry Insurance

-    Live Stock

Yes, and it depends on the required type of insurance, as you can easily issue medical or home or travel or vehicle insurance policy on their names. However, for any other type of insurance, a live signature will be required from the insured.

We are partnered with multiple local and international insurers who act as our underwriters. Our insurance partners are the top-rated insurers, with financial integrity and strength.

If you want to know what your policy covers and what it excludes, you should always read the Schedule of Benefits that you receive with your policy. Our Customer Services team will provide any assistance if needed, feel free to get in touch.

Yes, you can amend your policy during the insurance period by adding or removing coverage. To request insurance coverage change, please follow the below steps:

  1. Go to My Policies. Select from the dropdown list under My Profile in the upper right corner of any page.
  2. You can change your coverage from Make an Endorsement
  3. Re-type the information of your Policy with the required changes.
  4. Our representative will call you to verify your request.
  5. After verification, your request will directly be sent to your insurance provider.

Once your request is approved, you’ll receive a call from our team to confirm changes or get an email.

Yes, it’s quite easy, you can submit a request to change your address or any material data in your policy. To request an address change, please follow the below steps:

  1. Go to My Policies. Select from the dropdown list under My Profile in the upper right corner of any page.
  2. You can change your policy address from Make an Endorsement.
  3. Re-type the information of your Policy with the required changes.
  4. Submit to apply changes.
  5. Our representative will call you to verify your request.
  6. After verification, your request will directly be sent to your insurance provider.

Once your request is approved, you’ll receive a call from our team to confirm changes or get an email.

You can submit a policy cancellation request anytime through our website, stating the reason for the cancellation.

  1. Go to My Policies. Select from the dropdown list under My Profile in the upper right corner of any page.
  2. Select Cancel My Policy for the policy you want to cancel
  3. Fill in the cancellation form
  4. After submitting the cancellation form, our representative will call you to confirm your policy cancellation request.
  • Afterward, the insurance provider will cancel your policy, noting that, you may or may not receive a refund, as it depends on the conditions of your policy cancellation.
  • If you ever want to come back? No problem! You can request a new policy. Knowing that some rates may change from time to time, so your new policy may come with a different rate.

    Before the end of your coverage period, we will notify you to renew your policy at an appropriate time.

     Before the end of your coverage period, we will notify you to renew your policy at an appropriate time. But eventually, if payment is still not received, your coverage will be terminated. Or [Per the terms and conditions of all insurance companies, if the policy payment is not received the coverage will be terminated, however, we will warn you first with the appropriate time.

    Before you complete the insurance policy application, you can choose a preferred payment method, as we accept the following forms of payment:

    • Cash on Delivery
    • Credit/Debit Card
    • Cheque
    • Bank Transfer
    • Online Payment

    No, you will not pay more if you get your insurance policy through Brokerage-Insurance.com, on contrary, we take the hassle out of comparing insurance policies and dealing with multiple insurers, which will save your time and money. We’re creating an insurance experience that is fast, affordable, and hassle-free.

    To get an insurance quotation, follow the below steps:

    1. Go to Insurance Services.
    2. Select from the dropdown list the desired insurance service.
    3. Fill in the required fields of the application, for Ex. (Name, Date, Location, Birthdate)
    4. After a few steps, you’ll get a list of quotations from different providers, and you can check each program's details.

    Then if you want to go further and request an insurance policy, it’ll only take a few minutes.

    1. Click “Request Now” to select the chosen insurance quote.
    2. Fill in the required fields of the application.
    3. Chooses the effective date of your policy.
    4. Choose when & where do you want to receive your policy?
    5. Choose a preferred payment method.

    If you have questions, you can always contact our dedicated customer support team, our sole purpose is to help you.

    We ask all of the important questions upfront so that we can give our customers an immediate decision and avoid the long back and forth that sometimes happens with regular processes. The information that you provide also helps us provide you the most suitable coverage and accurate price through our insurance providers.

    Once you submit the Insurance Policy application through our Brokerage-Insurance.com, you’ll receive a confirmation email. If you didn’t receive an email, see [Why haven't I received my activation email?]

    You can track/manage the status of your policy request through your profile under My Requests [Link to My Requests]

    Go to your Profile Page

    -Select My Requests

    -You will find all your Requests listed

    Once your policy is issued, a scanned copy of your policy will be available to view and download from your account page. Also, see [How do I receive my policy documents?]

    After the issuance of your insurance policy by the insurance provider, you’ll receive your policy document in the location and time that you’ve defined in the policy application, see [How to get an insurance quote through Brokerage-Insurance.com?]

    Moreover, a scanned copy of your policy will be available to view and download from your account page.

    A scanned copy of your insurance policy will always be available to view and download through your profile under My Policies [Link to User profile].

    To download a scanned copy of your policy:

    -          Go to your Profile Page

    -          Select My Policies

    -          You will find all your Policies listed

    -          Select View PDF

    -          Your policy will download automatically.

    For policy delivery, see [How do I receive my policy documents?]

    You can use Brokerage-Insurance.com to renew your policy by the end of its coverage period if you are:

    I. Brokerage-Insurance.com User
    You already have a Profile on our website and your policy is listed under My Policies.

    II. New User
    New user, whose policy is issued by one of our insurance partners. See the full list of our insurance partners

     

    To renew your insurance policy, please follow the below steps:

    I. Brokerage-Insurance.com User

    -          Go to your Profile Page

    -          Select My Policies

    -          You will find all your Policies listed

    -          Select Renew policy

    -          Fill in the required fields of the application

    -          Our representative will call you to verify your policy renewal request

    -          After verification, your request will directly be sent to your insurance provider

    -          You will be notified once the new policy is issued.


    II. New User

    -          Go to Policy Renewal [Link to Policy Renewal]

    -          Fill in the information of the Policy you want to renew

    -          Our representative will call you to verify your policy renewal request

    -          After verification, your request will directly be sent to your insurance provider

    -          You will be notified once the new policy is issued.

    Once you submit the policy renewal request through Brokerage-Insurance.com, you’ll receive a confirmation email.

    You can track/manage the status of your request through your profile under My Requests.

    1. Go to your Profile Page.
    2. Select My Requests.
    3. You will find all your Requests listed.

    Once your policy is issued, a scanned copy of your renewed policy will be available to view and download from your account page.

    After the issuance of your renewed insurance policy by the insurance provider, you’ll receive your policy document in the location and time that you’ve defined in the policy application, see [How can I renew my insurance policy through Brokerage-Insurance.com?]

    Moreover, a scanned copy of your renewed policy will be available to view and download from your account page.

    A scanned copy of your renewed insurance policy will always be available to view and download through your profile under My Policies [Link to User profile].

    To download a scanned copy of your policy:

    -          Go to your Profile Page

    -          Select My Policies

    -          You will find all your Policies listed

    -          Select View PDF

    -          Your policy will download automatically.


    For policy delivery, see [How do I receive my renewed policy documents?]

            You can use Brokerage-Insurance.com to file up a claim if you are:


    I. Brokerage-Insurance.com User
    You already have a profile on our website, and want to file up a claim on a policy created by our system and listed under My Policies.

    II. New User
    New user, and want to file up a claim on a policy issued by one of the insurance partners. See the full list of our insurance partners.

     

    To file up a claim, please follow the below steps:

    I. Brokerage-Insurance.com User

    -          Go to your Profile Page

    -          Select My Policies

    -          You will find all your Policies listed

    -          Select Make a Claim

    -          Fill in the required fields of the application

    -          Our representative will call you to verify your claim request

    -          After verification, your request will directly be sent to your insurance provider


    II. New User

    -          Go to Claims [Link to Claims]

    -          Fill in your Individual information

    -          Fill in your Insurance Policy Information

    -          Upload your claim documentation and supporting images & videos

    -          Our representative will call you to verify your claim request

    -          After verification, your request will directly be sent to your insurance provider

     

    Once we have received the completed claim application, we will submit your request to the insurance provider and keep you informed with your claim status. [Link to Question: How can I monitor my claim status?]

    You can Contact our [Link to Contact Us] dedicated customer support team for any needed assistance.

    Once the Claim is submitted through Brokerage-Insurance.com, you can track/manage your claim through your profile under My Claims

    1. Go to your Profile Page.
    2. Select My Claims.
    3. You will find your claim listed and you can find the status of each claim.
    4. You will receive a [notification email] or [call from our team], once they’re a change in the status of any of your claims.

    Once your claim is validated by your insurance provider, the payment will be made by check or a bank transfer to the insured/beneficiary after singing a claim release form. Our team will facilitate the claim payment process with you.

    We provide an integral service, through our claim management process, as we handle.

    • Notifying insurance provider with the claim event.
    • Do necessary surveys.
    • Collect review client’s claim documentation.
    • Negotiate claim settlements with the insurance provider.
    • Follow-up for the payment released to the client.

    Deadlines for filing up a claim vary based on the insurance provider and type of claim. Once the insurance provider determines that it is a valid claim, it will make payment and the status of your claim status [Link to Question: How can I monitor my claim status?] will be updated accordingly.

    The insurance policy is a contract between the insured and the insurance provider stating that the insurance company will compensate the insured in the event of a covered accident according to the terms of the policy, but if one or more compensation occurred during the insurance period and the insurance company pays the amounts of the claims and if it appears at the time of renewal, that the amount of the paid claims exceeds the insurance premium, The insurance company will increase the renewal policy premium to cover a small part of its loss, and the insurance company may refuse to renew the policy in the event of big losses.

    A deductible is a particular number the policy-holder hast to pay out-of-pocket before the insurer pays a claim. Deductibles work as obstacles to great volumes of little and unimportant claims.

    Deductibles can use per-policy or per-claim depending on the insurer and the sort of policy. Policies with huge deductibles are typically less pricey because the large out-of-pocket expense commonly happens in fewer small claims.

    An insurance claim is a formal request by the insured or policyholder to an insurance provider for coverage or compensation for a covered loss or policy event. The insurance company reviews validate the claim and, once approved issues payment to the insured or an approved party on behalf of the insured.

    Welcome to Brokerage-Insurance.com. When you use our website, you can completely trust dealing with us and using our services.

    Brokerage is accredited with all major insurance companies, local and international & licensed and registered in FRA under number 96 in 2019 based in Cairo, Egypt.

    Our Partners

    We only partner with reliable/top insurers across the country with a good reputation in paying claims fairly and quickly, you can find it in our website.

    Data Confidentiality

    We highly value your privacy and respect the confidentiality of your information. We only share certain personal information with our partners and providers to issue an insurance policy or file up a claim and no third party.

    Website Security

    Per the technology, we use, with a high-security level, our client data are transmitted directly in an encrypted format (SSL). On top of that, each client is subject to validation and authorization.