FAQs

FAQs

He is the direct mediator between insurance companies and individuals, as he is not biased towards or against a specific company, but his mission is to provide specialized professional consultations for each client according to their needs and income, and he also offers options and comparisons for the best insurance solutions and documents available in different insurance companies.

He acts as a client advisor and advocate and solves any problem you face.

1- The insurance broker works for you, not for the insurance company.

2- They offer multiple and varied options, unlike the limited and fixed insurance companies option.

3- They will save you time and effort by providing the correct practical advice.

4- Your insurance consultant will be specialized in all types of insurance.

5- They help you to purchase insurance policies that are appropriate to your income and need.

6- They do not get any commissions from the customer, unlike the banks.

7 - With the insurance broker, the procedures for purchasing documents and recovering insurance claims and approvals are much easier.

Brokerage seeks to facilitate and develop the insurance industry in Egypt by relying on digital technology through:

● Completion of all insurance procedures online, through a website and mobile application.

● Helping customers minimize their time, effort, and cost.

● Providing an insurance consulting service available at any time.

● Providing insurance services for individuals and companies.

● Eligibility for claims and compensation in the shortest possible time online.

● Availability of post-insurance service.

● Providing claims handling services to non-clients.

Brokerage is a Fast Strategic Growing, Insurance Brokerage Company. Its founder and CEO is Mr. Ahmad Mohamed Nabil who has experience in insurance brokerage since 2008. Brokerage provides a wide range of insurance brokerage services including Personal Lines, Marine, Property, Liabilities, Engineering & Energy, Accident & Health, and Financial Insurance Services. Brokerage has a successful and long record of accomplishment in serving all the insurance needs and injecting innovative insurance solutions including our online services through our Website or Mobile App. Brokerage is certified by most of the major insurance companies, domestic and international. Moreover, Brokerage is licensed and registered in The Financial Regulation Authority (FRA) under the number of 96 in 2019 based in Cairo, Egypt.

      “Brokerage-insurance.com” is a website created by Brokerage to help its customers get access to all insurance services from one place and at a few clicks.

“Brokerage-insurance.com” introduced an innovation in the insurance industry. It digitalized all the traditional steps to provide quick, affordable, and hassle-free insurance services.

Through Brokerage-insurance.com, you can do the following and more:

-          Get an Insurance Policy Quote [Link to How to get an insurance quote through Brokerage-Insurance.com?]

-          Compare between multiple insurance providers in terms of their prices and benefits

-          Renew an Insurance policy [Link to FAQ: Can I renew my insurance policy through Brokerage-Insurance.com?]

-          File up a Claim [Link to FAQ: How do I file up a claim?]

-          Find a Medical Network [Link to Find a Network]

-          Find a Workshop Network [Link to Find a Network

Contact our [Link to Contact Us] customer support team for any inquiries.

      A Walk-through website [Video]

A short video that explains the website features and benefits.

We are transforming the traditional business model of insurance. By injecting innovation and technology into the insurance industry. We’re making an insurance experience that is easy, affordable, and hassle-free.

We designed our digital service to be:

Easy and Simple

We digitalized all the insurance services [Link to What are the insurance Services that you can get through Brokerage-Insurance.com?], at your convenience from One place at a few clicks.


Premium Insurance Services

We only offer the elite, so you can rely on us [Link to FAQ: Can I trust Brokerage?], knowing that whoever you’ll choose will meet your expectations.

 

Hassle-Free Services                                                                                                                                                                                  Our Website represents a significant change in the insurance industry. With other providers, you usually need to find a sales agent, learn about their insurance products, define your needs, submit paperwork application, have a phone interview with the insurance provider, then wait for weeks till the underwriter approves your policy application. Paperwork is from the past, we help you eliminate the hassle and get everything done on your behalf.


          Customer Support Services

            You can always reach out to one of our Customer Service Team if you have questions at any point.

 

             We provide that and beyond.

Our services always reflect quality and efficiency, as we offer all the needed insurance services for both individuals and corporates.

I. For Corporates
We help our clients to minimize their time, effort, and cost spent on traditional insurance process by providing the following benefits:

a) Risk Assessment

Help to conclude the best coverage applicable according to the nature of risk.

b) Terms & Conditions

Provide a comprehensive review for Terms & Condition against any potential risk and cancel duplicated coverage or any needless condition.

 

c) Bid Management

Manage Insurance Bid Process, starting from collecting quotations, till finalizing the bid results.

 

d) Reinsurance Monitoring

Check the Reinsurance companies to observe their financial situation, as all the reinsurers must be approved From FRA & has international classification by a reputable rating association such as Standard, Poors, and AM best.

 

 

e) Comparison & Recommendation

Perform technical and financial comparison, and issue a comprehensive report with a recommendation to the esteemed company.

 

f) Policy Issuance & Renewal

Handle all the issuance and renewal processes, starting from; reviewing, delivery, collection, and settlement with the insurance provider.

 

g) Claims Handling

Handle our clients' claims, starting from; sending the claim notification, nominating the surveyor, attending the claims survey, reviewing the claims documents, till we finalizing the claim payment, and handing it to our client.

 

II. For Individuals

a) Simplicity  
Access all insurance services from one place and at a few clicks, so you can save time, money, and effort.

b) Compare Policies

Compare the prices and benefits of multiple insurance providers from one place without any fees or hassle.

c) Edit/Cancel anytime

Cancel your policy whenever you want to, or change your coverage at any time from one place.

d) Personal Profile

Have a personal profile through which you can find all your policies, claims listed, you can also, at any time track the status of your new policy and claim requests.

e) Claim Handling

We provide an integral service, through our claim management process, as we handle everything for our clients.

f) Trustworthy

We are fully licensed, reinsured by the most trusted providers across the country with a good reputation in paying claims fairly and quickly.

g) Customer Support

Our customer service team is available to help whenever is needed, our goal is to help you get comfortable with your insurance and get your people covered.

 

Furthermore, we are consciously developing the systems and business operations to better respond to the changing needs of our customers.

  Can I trust Brokerage-Insurance.com?
Welcome to Brokerage-Insurance.com. When you use our website, you can completely trust dealing with us and using our services.


Brokerage
Brokerage [Link to What is Brokerage-Insurance.com, and how does it work?] is accredited with all major insurance companies, local and international & Licensed and registered in FRA under number 96 in 2019 based in Cairo, Egypt.

Our Partners
We only partner with reliable/top insurers across the country with a good reputation in paying claims fairly and quickly. Click here for a list of our preferred insurers [Link to Brokerage affiliate insurers]

Data Confidentiality
We highly value your privacy and respect the confidentiality of your information. We only share certain personal information with our partners and providers to issue an insurance policy or file up a claim and no third party.

               
Website Security
Per the technology, we use, with a high security level, and our customer data are transmitted directly in an encrypted format (SSL). On top of that, each customer is subject to validation and authorization.

Absolutely. We have a team of trusted advisors who are glad to answer your inquiries. You can reach out anytime here [Link to Contact Us].

Insurance Company

We aim to expand our reachability to serve clients professionally and rapidly all across Egypt and soon all over the world. You are welcome to join and be part of our success.  If you are interested? Email us at Insurers@brokerage-insurance.com

 

Jobs

Interested in joining our team? You can view our current openings [Link to Careers Module] and apply to current job openings.

Or

Interested in joining our team? Send us your CV at Careers@brokerage-insurance.com

For general inquiries? Email us at info@brokerage-insurance.com

Currently, you can have access to our insurance services through our website and soon our mobile application will be available for both Android and iOS. You can also contact our team at (+022 749 8130, +022 749 8131, +0114 440 5780) or by e-mail at info@brokerage-insurance.com.

Yes, you can! You can use Brokerage-Insurance.com to do the following and more:

-          Compare the prices and benefits of multiple insurance services.

-          Renew an Insurance policy [Link to FAQ: Can I renew my insurance policy through Brokerage?]

-          File up a Claim [Link to FAQ: How do I file up a claim?]

-          Find a Medical Network [Link to Find a Network]; Medical Network or Workshop network.

-          Find a Workshop Network [Link to Find a Network

-          Get a Quote for new Insurance Policy [Link to Insurance Policies]

Contact our [Link to Contact Us] dedicated customer support team for any inquiries.

All you need is access to an Internet connection. To begin, please register [Link to website registration] for a Brokerage-Insurance.com account. You will need to:

-          Fill in the required information (*)

-          Choose your Account Type

o   Individual

o   Corporate

-          Based on your Account Type choice, different fields will be generated

-          So please fill in the required information & upload required documents to continue your registration process

After registering, you will receive an activation email at the email address you entered during registration. To activate your account, please select the link in the received email.

If you don't receive the activation email in your inbox see [Why haven't I received my activation email?]

If you completed your registration but you didn’t receive the activation email, please check for these common problems:

-          There was a typo or error in the email address that you used in registration.

-          For some reason, you probably didn’t register your account successfully.

-          The automated activation email was caught in your spam folder.

-          The automated email message, might have been block by your email provider.

What can you do:

-          Check your junk or spam folder for an email from noreply@brokerage-insurance.com

-          Add noreply@brokerage-insurance.com to your email approved senders list or contacts.

-          Check the Brokerage.com top bar and click resend the activation email.

-          Register again using the same email address. If the account already exists, you'll see an error with a duplicate email address.

If you tried to log in but you see an "Invalid Email or Password" message, make sure that the email address & password you entered are the ones that you registered for your Brokerage-Insurance.com account.

If you continue to see this message, follow the below steps:

-          Select forgot your password? [Link to Forgot your Password] below the password field to change your password.

-          Write down your email, and click restore password.

-          You’ll receive a password reset email containing a “Reset Password” link.

-          Click “Reset Password”, then write your new password.

Your password reset is complete, and you can log in now [Link to Log in]

You can edit your personal account information from your Profile [Link to Profile]. Select the Profile button next to your username in the upper right corner of any page and select Profile.

Now you can edit your personal information, then submit to apply changes.

You can edit your account password from your Profile [Link to Profile]. Select the Profile button next to your username in the upper right corner of any page and select Profile.

Now you can edit your account password, then submit to apply changes.

No; once an account has been created at registration, it cannot be changed. You can alternatively create a different account using another email address.

You can simply edit your incorrect data. See [How do I update my personal information?]

Brokerage-Insurance.com provides a wide variety of insurance solutions for peace of mind during your life journey.  Find the full list of Insurance Solutions listed below:




Personal Lines

-    Vehicle Insurance

-    Home Insurance

-    Travel Insurance

-    Life Individual

-    Medical Individual

-    Critical Illness

-    Kidnap and Ransom

Cargo

-    Marine/Air

-    Inland

-    Hall

-    Yacht Insurance

-    Freight Forwarder Liability

Accident & Health

-    Medical Group SME

-    Life Group

-    Personal Accident

-    Pension

-    Inbound

Financial Lines

-    Fidelity Guarantee

-    Cash in Transit

-    Directors & Offices Liability

-    Credit Insurance

  

Property

-    Property all Risk

-    Political Violence

-    Fire & Theft

 

Engineering

-    Contractors all Risk

-    Erection All Risk

-    Electronics Equipment

-    Contractor’s Plant Machinery

-    Deterioration of Stock

-    Machinery Breakdown

 

Liabilities

-    Auto Liability

-    Employer Liability

-    Lifts or Elevator Liability

-    Professional Indemnity

-    Product Liability & Recall

-    Public  Liability

Aviation

-    Plan Hull & Liability

-    Pilot Loss of License

Others

-    Horses, Cattle & Poultry Insurance

-    Live Stock


Yes, and it depends on the required type of insurance, as you can easily issue medical or home or travel or vehicle insurance policy on their names. However, for any other type of insurance, a live signature will be required from the insured.

We are partnered with multiple local and international insurers who act as our underwriters. Our insurance partners are the top-rated insurers, with financial integrity and strength.

If you want to know what your policy covers and what it excludes, you should always read the Schedule of Benefits that you receive with your policy. Our Customer Services team will provide any assistance if needed, feel free to get in touch [Link to Contact Us]

Yes, you can amend your policy during the insurance period by adding or removing coverage.
To request insurance coverage change, please follow the below steps:

-          Go to My Policies. Select from the dropdown list under My Profile in the upper right corner of any page.

-          You can change your coverage from Make an Endorsement

-          Re-type the information of your Policy with the required changes.

-          Submit to apply changes.

-          Our representative will call you to verify your request.

-          After verification, your request will directly be sent to your insurance provider.

[Once your request is approved, you’ll receive a call from our team to confirm changes.] Or [Once your request is approved, we’ll send you a confirmation email.]

Yes, it’s quite easy, you can submit a request to change your address or any material data in your policy.
To request an address change, please follow the below steps:

-          Go to My Policies. Select from the dropdown list under My Profile in the upper right corner of any page.

-          You can change your policy address from Make an Endorsement

-          Re-type the information of your Policy with the required changes.

-          Submit to apply changes.

-          A ticket with your request will automatically be sent to our team.  [Recommend Deletion]

-          Our representative will call you to verify your request.

-          After verification, your request will directly be sent to your insurance provider.

[Once your request is approved, you’ll receive a call from our team to confirm changes.] Or [Once your request is approved, we’ll send you a confirmation email.]

You can submit a policy cancellation request [Link to Policy Cancellation] anytime through our website, stating the reason for the cancellation.

-          Go to My Policies. Select from the dropdown list under My Profile in the upper right corner of any page.

-          Select Cancel My Policy for the policy you want to cancel

-          Fill in the cancellation form

-          After submitting the cancellation form, our representative will call you to confirm your policy cancellation request.

 

Afterward, the insurance provider will cancel your policy, noting that, you may or may not receive a refund, as it depends on the conditions of your policy cancellation.

If you ever want to come back? No problem! You can request a new policy. Knowing that some rates may change from time to time, so your new policy may come with a different rate.

Before the end of your coverage period, we will notify you to renew your policy at an appropriate time. To renew your policy see [How can I renew my insurance policy through Brokerage-Insurance.com].

 Before the end of your coverage period, we will notify you to renew your policy at an appropriate time. But eventually, if payment is still not received, your coverage will be terminated. Or [Per the terms and conditions of all insurance companies, if the policy payment is not received the coverage will be terminated, however, we will warn you first with the appropriate time.

Before you complete the insurance policy application [Link to How to get an insurance quote through Brokerage-Insurance.com], you can choose a preferred payment method, as we accept the following forms of payment:

-          Cash on Delivery

-          Credit/Debit Card

-          Cheque

-          Bank Transfer

-          Online Payment